Refund policy

We want you to love your purchase! If something isn't quite right, here is how we can help:

7-Day Window: We offer a 7-day return policy for eligible products.
Condition: Items must be unused, unworn, and returned with all original tags intact.
Tampered Packages: Do not accept your delivery if the outer packaging appears damaged or tampered with.
Unboxing Video: To process claims for missing or incorrect items, a clear unboxing video is mandatory.

To maintain hygiene and exclusivity, the following are not eligible for return:

Refunds (COD): In compliance with RBI guidelines, all COD refunds are issued via Gift Cards.
Fees: Shipping and COD charges are non-refundable.
COD Surcharges: A non-refundable fee of ₹100 applies to COD orders below ₹3,000. A ₹300 fee applies to all footwear COD orders.
Self-Shipping: If your pin code is outside our pickup area, please self-ship via "Speed Post." We will reimburse shipping costs up to ₹300.
Post-Wash: Quality queries regarding washed items are only entertained within one month of delivery.
Security: Never share your OTP with the delivery partner until you have physically received your package.

Availability: Size exchanges are subject to stock availability.
One-Time Offer: We allow one exchange per order.
No Extra Cost: There are no additional shipping charges for exchange orders.
Price Difference: If you exchange for a lower-priced item, the balance will be issued as a Gift Voucher.
International Orders: Currently, we do not offer returns or exchanges on international shipments.